At The Pressed Petal Co, we value transparency and want every customer to feel informed and confident when purchasing one of our custom-made floral keepsakes. Please review the following policies carefully before completing your order.

Privacy Policy

Your privacy is important to us. The information you provide when placing an order—such as your name, contact information, and shipping address—is used solely to fulfill your order, communicate with you about your purchase, and improve our customer experience.

We will never sell or share your personal information with third parties. All transactions are processed through a secure payment platform, and we do not store your payment details.

If you have any privacy concerns or would like to access or delete your personal information, please contact us directly.

Refund Policy

Due to the custom and delicate nature of our products, all sales are final and non-refundable. Each piece is handmade using your actual flowers and tailored to your design preferences, which means we cannot offer returns or refunds under any circumstances.

We are committed to delivering a product that is crafted with care and artistry. If you have concerns about your order, please contact us so we can assist.

Shipping Policy

Customers are responsible for shipping their bouquet to The Pressed Petal Co within 3 days of their event date. We recommend using a trackable service and properly packaging your flowers to help ensure they arrive safely. We are not responsible for delays, damage, or loss that occurs during shipping to our studio.

Finished keepsakes will be shipped from our studio using a tracked shipping service. You will receive a tracking number once your piece is on its way. Please note that delivery times may vary depending on your location.

Cancellation Policy

Because each order is custom and production often begins as soon as flowers are received, we do not accept cancellations once a purchase is made. Please ensure you are ready to proceed before completing your order.

If your event is canceled or postponed and you need to delay shipping your bouquet, contact us within 48 hours of purchase. We may be able to make arrangements depending on timing and our schedule, but we cannot guarantee availability or refunds.